Second Shift Supervisor

City Wide Facility Solutions; Cincinnati (OH); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

120 hours PTO

6 paid holidays

IRA retirement plan

Mileage reimbursement

Job summary

City Wide Facility Solutions is seeking a Second Shift Supervisor to be the on-site lead during evening operations, coordinating Independent Contractors and ensuring high-quality service.

You will conduct inspections, handle customer requests and complaints, and align nightly activities with the Facilities Solutions Manager. A strong emphasis on communication, organization, and adherence to safety standards is essential for success.

Qualifications

• 3+ years of multi-site supervision, operations, or janitorial services management.
• Able to lead and influence independent workers.
• Great attention to detail, follow-up, and organizational skills.
• Strong written and verbal communication with accountability.
• High school diploma or equivalent; knowledge of Microsoft Office.
• Reliable transportation and valid driver’s license; field-based role.

Responsibilities

• Act as the key on-site contact during evening operations, building relationships with ICs and ensuring service quality.
• Conduct inspections, respond to customer requests and complaints, and coordinate start-ups for new clients.
• Monitor account performance and ensure ICs meet expectations; recommend adjustments as needed.
• Communicate proactively with the Facilities Solutions Manager on nightly activities, site issues, or escalations.
• Uphold City Wide policies and ensure work complies with client procedures and safety standards.
• Adapt across environments, overseeing services in office or warehouse settings.

Skills

Leadership

Multi-site supervision

Attention to detail

Communication

MS Office

Driving

Education

High school diploma

Tools

Microsoft Office

Mobile tech tools

Job description

You know how to spot the details others miss—and you thrive on making things run smoother.

Behind every spotless facility is someone who made sure it all ran smoothly — even when no one was watching. At City Wide Facility Solutions, that someone is our Second Shift Supervisor, also known internally as the Account Compliance Manager (ACM). If you're organized, people-savvy, and thrive in fast-paced environments, this role is your opportunity to lead operations, support our crews, and ensure quality behind the scenes.

What You'll Be Doing:

• Act as the key on-site contact during evening operations, building relationships with Independent Contractors (ICs) and ensuring service quality.
• Conduct inspections, respond to customer requests and complaints, and coordinate seamless start-ups for new clients.
• Monitor account performance and ensure ICs are meeting expectations — recommending adjustments or changes as needed.
• Communicate proactively with the Facility Solutions Manager on nightly activities, site issues, or escalations.
• Uphold City Wide policies and ensure all work complies with client procedures and safety standards.
• Adapt across environments — you might oversee services in an office one night and a warehouse the next

Schedule:

4pm-1am

Monday-Friday

What We're Looking For:

• 3+ years of experience in multi-site supervision, operations, or janitorial services management.
• Ability to lead and influence independent workers.
• Great attention to detail, follow-up, and organizational skills.
• Strong written and verbal communication — you can hold others accountable while keeping relationships strong.
• A high school diploma (or equivalent experience); knowledge of Microsoft Office and mobile tech tools.
• Reliable transportation, valid driver's license, and a clean driving record — this is a field-based role

Compensation:

• Up to $44,000 Yearly Salary
• $450 Monthly Vehicle Allowance

Why City Wide?

We're not just in the building maintenance business — we're in the relationship business. Our team is dependable, positive, and committed to making things better every day. As a three-time nominee of the Best Places to Work award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work.

What You'll Gain

• Competitive compensation
• Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement
• Daily visibility and collaboration with senior leadership — your voice matters
• Real room to advance

City Wide is an Equal Opportunity Employer.