Service Foreman - Lead Diesel Technician/Mechanic

CSM Companies, Inc; Green Bay (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Wisconsin Kenworth seeks a 2nd shift Service Foreman to organize and lead the service shop, ensuring quality repairs at fair costs. You will coordinate with the Service Manager, supervise technicians, and manage workload to meet efficiency goals.

You will communicate with customers about appointments, status of repairs, and parts availability while upholding safety and equipment standards in a fast-paced environment.

Qualifications

• Formal technical school graduate certificate/degree or equivalent work experience.
• Minimum of 5 years heavy duty truck service experience including processing repair orders, diagnosis and maintenance of service jobs.
• Effective written and verbal communication skills.

Responsibilities

• Coordinate service shop workflow with Service Manager and assign jobs to Technicians.
• Supervise all assigned service Technicians and ensure quality repairs.
• Manage billing hours by planning and delegating workload to technicians.
• Communicate with customers regarding scheduling, status, parts availability and progress.
• Uphold safety standards and high quality workmanship.

Skills

Heavy duty truck experience

Team supervision

Communication skills

Workload coordination

Customer service

Education

Technical school certificate/degree

Tools

DOS/Windows

Job description

Summary:The 2nd Shift Service Foreman role with Wisconsin Kenworth in Green Bay is expected to be organize, lead, and control the flow of service work through the service shop while ensuring quality repairs at a fair cost to the customer. They will be responsible for maintaining Technician efficiency and productivity goals established by service management.Responsibilities:Coordinates service shop workflow by effective coordination with Service Manager and assignment of jobs to TechniciansSupervises all assigned service TechniciansCoordinates department activities between service department, parts department, and service customerFacilitates effective communication between internal and external customers, vendors, and business contactsEnsures that all service phone calls are handled professionally and expedientlyDuties:Assesses incoming service department jobs, makes initial repair diagnosis, and creates customer repair orders following company procedures to include obtaining customer signature on formUpdates and closes computerized customer repair orders while ensuring all service department activities were accounted for and properly documented on the orderManages available billing hours by planning and effectively delegating workload to qualified and available service TechniciansProvides leadership and demonstrate sound industry knowledge while serving as a technical resource for service technician staffShows a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concernsEvaluates all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracyInforms Service Advisor and various other service personnel of delays in work performance, necessary repair order extensions and additional service requirementsEstablishes and ensures adherence to maintenance schedule for service facility and shop equipmentCommunicates with customers regarding the scheduling of appointment, status of their repairs, parts availability, and work in progressAssists service Technicians in the service shop as neededEnsures an adequate resource inventory is available for technicians to include oil, grease, shop supplies, cleaning equipment and materialsEducation, Skills, Experience:Formal technical school graduate certificate/degree (or equivalent work experience)Minimum of 5 years heavy duty truck or related industry experience to include processing repair orders, diagnosis, repair and maintenance of service jobs and customer serviceEffective written and verbal communication skillsFamiliarity with both DOS and Windows based computer programsDemonstrated working knowledge of warranty guidelines, claim procedures and company policiesAbility to supervise employees and delegate work in a manner that best utilizes shop resources and technician abilitiesThe ability to work under pressure while prioritizing and processing several tasks simultaneouslyWork Environment, Physical DemandsAbility to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basisAbility to work in an environment to include 8-12 hours days with frequent exposure to weather conditions, vehicle and tool noise, and hazardous materials to include fuel, oil, grease, and cleaning solutionsCSM Competency Critical Accountabilities:Customer Focus: Actively looking for ways to identify customer needs. Then Efficiently and effectively addressing those needs.Communication - Visual and Verbal: Listening, speaking, and signaling so others can understand. Communicate in spoken English well enough to be understood by others.Teamwork: Working cooperatively in a professional demeanor to complete work assignments.Health, Safety, and Security: Recognize and mitigate safety hazards including hazardous materials, environmental hazards, and accident conditions on a construction site. Follow appropriate security procedures.Scheduling and Coordinating: Making arrangements that fulfill all requirements as efficiently and economically as possible.Problem Solving/Decision-making: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.Adaptability and Lifelong Learning: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.