Second-Shift Lead: Elevate Customer Experience

Meijer Inc.; Elkhart, Northern (IN, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Meijer Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer in Indiana is seeking a team-oriented leader to oversee department operations and ensure exceptional customer service. You’ll guide daily tasks, mentor staff, and partner with leadership to optimize scheduling and store performance.

We value diversity, a collaborative culture, and a commitment to development. This full-time role emphasizes training, safety, and a positive shopping experience for customers while meeting sales goals.

Qualifications

• Passion for customer service with total engagement.
• Excellent verbal and written communication.
• Ability to lift, carry, push, pull, bend and twist while handling product.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.

Skills

Customer service

Verbal & written communication

Team leadership

Influence others

Creative thinking

Job description

Meijer in Indiana is seeking a team-oriented leader to oversee department operations and ensure exceptional customer service. You’ll guide daily tasks, mentor staff, and partner with leadership to optimize scheduling and store performance.

We value diversity, a collaborative culture, and a commitment to development. This full-time role emphasizes training, safety, and a positive shopping experience for customers while meeting sales goals.