Hourly Lead: Elevate Customer Experience & Team Growth

Meijer Inc.; St. Charles (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Team member discount

401(k) employer match

Parental leave

Education assistance

Medical coverage

Dental coverage

Vision coverage

Career development

Job summary

Meijer Inc. is seeking a dedicated team member in Illinois to help create an exceptional shopping experience. You will assist with daily store operations, train peers, and ensure customer service and sales goals are met while maintaining Meijer standards and training completions.

The role emphasizes leadership, collaboration, and inclusion, with opportunities to mentor others and contribute to a high-performing team in a busy retail environment.

Qualifications

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking skills.
• Ability to influence others.
• Ability to quickly build rapport and gain customer confidence to create repeat business.
• Ability to lift, carry, push, pull, bend and twist while handling product.
• Experience executing plans.
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store.

Skills

Customer service

Communication

Leadership

Mentoring

Team training

Retail experience

Influencing others

Problem solving

Tools

POS systems

Cash handling

Job description

Meijer Inc. is seeking a dedicated team member in Illinois to help create an exceptional shopping experience. You will assist with daily store operations, train peers, and ensure customer service and sales goals are met while maintaining Meijer standards and training completions.

The role emphasizes leadership, collaboration, and inclusion, with opportunities to mentor others and contribute to a high-performing team in a busy retail environment.