Second-Shift Integration Operations Lead

Zones IT Solutions; Carol Stream (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability insurance

401(k) with match

Paid time off

Job summary

Zones IT Solutions in Illinois is seeking an Integration (Operations) Supervisor for a second shift (2:30 pm–11:30 pm) to lead the Integration Lab and ensure timely, quality delivery of customer solutions.

You will direct Team Leads and Technicians, coordinate with Sales, Engineering and Operations, and maintain production schedules, lab equipment, and training to drive productivity and continuous improvement.

Qualifications

• Bachelor’s degree in management, IT, or a related field preferred, but not required.
• Minimum of 2 years of leadership experience in any field required; IT experience preferred.
• Experience leading technical or operations teams.
• Strong knowledge of standard operating procedures and workflow execution.
• Working knowledge of hardware, software, and integration processes.
• Proficiency in FTM, F&O (Microsoft D365)/CE, and inventory or database systems recommended.
• In-depth knowledge of inventory and database applications recommended.
• Strong communication and leadership skills.
• Ability to train and develop team members.
• Strong decision-making and problem-solving abilities.
• High motivation and accountability.
• Experience with customer interaction and satisfaction.
• Ability to manage multiple priorities.

Responsibilities

• Use production schedules and maintain communication with Sales and Engineering teams.
• Communicate with management, Sales, and Operations to understand upcoming projects.
• Develop and manage production schedules and estimated completion times.
• Ensure schedules account for delivery methods and customer service-level agreements.
• Oversee daily Integration Lab operations to support productivity and efficiency.
• Manage aged orders and resolve delays.
• Maintain technical staff certifications and support certification growth.
• Review lab equipment and coordinate replacements or upgrades.
• Manage customer supplies and inventory.
• Ensure compliance with departmental goals, standards, standard operating procedures, and work instructions.
• Maintain a safe, clean, and organized work environment.
• Provide professional communication to customers and stakeholders.
• Train, mentor, and provide direction to team members.
• Conduct bi-weekly one-on-one meetings and quarterly performance reviews.
• Promote accountability and continuous improvement.
• Identify skill gaps and support development planning.
• Troubleshoot production issues.
• Balance technical and leadership responsibilities while maintaining high standards of quality and productivity.
• Demonstrate professionalism and leadership presence.

Skills

Leadership

Team leadership

Communication

Problem solving

Training

Multitasking

Decision making

IT experience

Education

Bachelor's degree in management or IT

Bachelor’s degree preferred

Tools

MS D365/CE

Inventory systems

Database systems

Job description

Zones IT Solutions in Illinois is seeking an Integration (Operations) Supervisor for a second shift (2:30 pm–11:30 pm) to lead the Integration Lab and ensure timely, quality delivery of customer solutions.

You will direct Team Leads and Technicians, coordinate with Sales, Engineering and Operations, and maintain production schedules, lab equipment, and training to drive productivity and continuous improvement.