Operations Supervisor

Zones; Carol Stream (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability insurance

401(k) with match

Paid time off

Job summary

Zones IT Solutions in Illinois is seeking an Integration (Operations) Supervisor for a second shift (2:30 pm–11:30 pm) to lead the Integration Lab and ensure timely, quality delivery of customer solutions.

You will direct Team Leads and Technicians, coordinate with Sales, Engineering and Operations, and maintain production schedules, lab equipment, and training to drive productivity and continuous improvement.

Qualifications

• Bachelor’s degree in management, IT, or a related field preferred, but not required.
• Minimum of 2 years of leadership experience in any field required; IT experience preferred.
• Experience leading technical or operations teams.
• Strong knowledge of standard operating procedures and workflow execution.
• Working knowledge of hardware, software, and integration processes.
• Proficiency in FTM, F&O (Microsoft D365)/CE, and inventory or database systems recommended.
• In-depth knowledge of inventory and database applications recommended.
• Strong communication and leadership skills.
• Ability to train and develop team members.
• Strong decision-making and problem-solving abilities.
• High motivation and accountability.
• Experience with customer interaction and satisfaction.
• Ability to manage multiple priorities.

Responsibilities

• Use production schedules and maintain communication with Sales and Engineering teams.
• Communicate with management, Sales, and Operations to understand upcoming projects.
• Develop and manage production schedules and estimated completion times.
• Ensure schedules account for delivery methods and customer service-level agreements.
• Oversee daily Integration Lab operations to support productivity and efficiency.
• Manage aged orders and resolve delays.
• Maintain technical staff certifications and support certification growth.
• Review lab equipment and coordinate replacements or upgrades.
• Manage customer supplies and inventory.
• Ensure compliance with departmental goals, standards, standard operating procedures, and work instructions.
• Maintain a safe, clean, and organized work environment.
• Provide professional communication to customers and stakeholders.
• Train, mentor, and provide direction to team members.
• Conduct bi-weekly one-on-one meetings and quarterly performance reviews.
• Promote accountability and continuous improvement.
• Identify skill gaps and support development planning.
• Troubleshoot production issues.
• Balance technical and leadership responsibilities while maintaining high standards of quality and productivity.
• Demonstrate professionalism and leadership presence.

Skills

Leadership

Team leadership

Communication

Problem solving

Training

Multitasking

Decision making

IT experience

Education

Bachelor's degree in management or IT

Bachelor’s degree preferred

Tools

MS D365/CE

Inventory systems

Database systems

Job description

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Please Note: This is a second shift role starting at 2:30 pm to approximately 11:30 pm.

The Integration (Operations) Supervisor oversees daily Integration Lab operations, with responsibility for quality execution, operational efficiency, and team performance. This role provides direct leadership to Integration Team Leads and Technicians and partners with Sales, Engineering, Operations, and other cross-functional teams to support accurate scheduling, efficient production flow, and successful delivery of customer solutions.

What you’ll do as the Integration (Operations) Supervisor:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Use production schedules and maintain communication with Sales and Engineering teams.
• Communicate with management, Sales, and Operations to understand upcoming projects.
• Develop and manage production schedules and estimated completion times.
• Ensure schedules account for delivery methods and customer service-level agreements.
• Oversee daily Integration Lab operations to support productivity and efficiency.
• Manage aged orders and resolve delays.
• Maintain technical staff certifications and support certification growth.
• Review lab equipment and coordinate replacements or upgrades.
• Manage customer supplies and inventory.
• Ensure compliance with departmental goals, standards, standard operating procedures, and work instructions.
• Maintain a safe, clean, and organized work environment.
• Provide professional communication to customers and stakeholders.
• Train, mentor, and provide direction to team members.
• Conduct bi-weekly one-on-one meetings and quarterly performance reviews.
• Promote accountability and continuous improvement.
• Identify skill gaps and support development planning.
• Troubleshoot production issues.
• Balance technical and leadership responsibilities while maintaining high standards of quality and productivity.
• Demonstrate professionalism and leadership presence.

What you will bring to the team:

• Bachelor’s degree in management, IT, or a related field preferred, but not required.
• Minimum of 2 years of leadership experience in any field required; IT experience preferred.
• Experience leading technical or operations teams.
• Strong knowledge of standard operating procedures and workflow execution.
• Working knowledge of hardware, software, and integration processes.
• Proficiency in FTM, F&O (Microsoft D365)/CE, and inventory or database systems recommended.
• In-depth knowledge of inventory and database applications recommended.
• Strong communication and leadership skills.
• Ability to train and develop team members.
• Strong decision-making and problem-solving abilities.
• High motivation and accountability.
• Experience with customer interaction and satisfaction.
• Ability to manage multiple priorities.

Qualified candidates can expect a salary range of $60,000 - $80,000.

#LI-EB1

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.

At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.