IT Integration Center Lead — 2nd Shift & Configuration

Connection; Wilmington (OH); On-site; USD 66,000 - 83,000; Full time

Job summary

Connection in Wilmington, OH seeks a Team Leader, Integration Center to supervise daily zone activities, coordinate configuration and depot/kitting work, and coach staff for continuous improvement. This role spends substantial time paired with technicians to drive productivity and quality.

The candidate will identify training needs, develop goals, and produce daily/weekly KPI reports for leadership. This is a 2nd shift position, with hours 2:30pm–11:00pm, Monday through Friday.

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience.

Responsibilities

• Oversees daily zone activities, including staff schedules and daily processing operations within budget.
• Leads Configuration/Depot/Kitting team with coaching for success.
• Identifies training needs and ensures training is completed by technicians.
• Generates daily and weekly KPI reports for management.

Skills

Leadership

Team management

IT services knowledge

Lean methodology

Communication

Education

Bachelor's Degree or equivalent

Tools

MS Office

Job description

Connection in Wilmington, OH seeks a Team Leader, Integration Center to supervise daily zone activities, coordinate configuration and depot/kitting work, and coach staff for continuous improvement. This role spends substantial time paired with technicians to drive productivity and quality.

The candidate will identify training needs, develop goals, and produce daily/weekly KPI reports for leadership. This is a 2nd shift position, with hours 2:30pm–11:00pm, Monday through Friday.