Evening IT Integration Supervisor — Lead Tech Team

Zones, LLC; Carol Stream (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Disability insurance

401(k) with matching

Paid time off and sick leave

Job summary

Zones, LLC is seeking an Integration Supervisor for a second shift (2:30 pm–11:30 pm) in Illinois. You will supervise the Integration Department, mentor technicians, and help update procedures to support customer projects and infrastructure.

You will coordinate with Sales and Engineering, ensure schedules and SLAs, maintain equipment, and pursue essential certifications. Windows OS, networking knowledge, and MS Office are required. Zones offers a strong benefits package.

Qualifications

• CompTIA A+ Certification is required; CompTIA Server+ or equivalent is highly desirable.
• Experience managing a team of 5-10 technicians.
• Analytical and problem‑solving skills with high accuracy and attention to detail.
• Ability to prioritize technical tasks based on customer requirements.
• Ability to work under strict time constraints and manage customer satisfaction.
• Demonstrated knowledge of PC operating systems, software, hardware, and peripherals.
• Solid understanding of Windows operating systems and MS Office.
• Working knowledge of WAN/LAN, TCP/IP, and remote access.

Responsibilities

• Utilize production schedule and regular communication with Sales and Engineering staff to schedule production schedules.
• Communicate regularly with Manager, sales, and operation staff to maintain an accurate understanding of upcoming projects. Develop and promote schedules and ETAs of upcoming projects.
• Ensure production schedules are set with delivery methods and customer specific SLAs accounted for.
• Maintain current industry certifications of technical staff and build additional certifications as required by Zones and customers.
• Regularly review lab equipment. Arrange for replacement of essential equipment or recommend equipment upgrades or changes as needed.

Skills

Team leadership

CompTIA A+ Certification

CompTIA Server+ or equivalent

Analytical skills

Attention to detail

Task prioritization

Time management

Customer service

PC hardware knowledge

Windows OS proficiency

MS Office proficiency

Networking basics (WAN/LAN, TCP/IP)

Tools

MS Office

Windows OS knowledge

Job description

Zones, LLC is seeking an Integration Supervisor for a second shift (2:30 pm–11:30 pm) in Illinois. You will supervise the Integration Department, mentor technicians, and help update procedures to support customer projects and infrastructure.

You will coordinate with Sales and Engineering, ensure schedules and SLAs, maintain equipment, and pursue essential certifications. Windows OS, networking knowledge, and MS Office are required. Zones offers a strong benefits package.