Seattle Hybrid: Order & Customer Solutions Pro

Denken Solutions, Inc.; Seattle (WA); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Denken Solutions, Inc. seeks a Customer Solutions Associate to serve as the primary contact and advocate for customers. The role focuses on optimizing orders and driving efficiency through end-to-end Order to Cash processes in a hybrid Seattle environment.

Responsibilities include managing calls via Genesys, submitting orders, handling credit requests, and coordinating with carriers to resolve SLA-driven issues while promoting products and services.

Qualifications

• 2 years’ experience in Customer care, Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc. is preferred.

Responsibilities

• Manage incoming calls through our Genesys phone system.
• Receive and submit orders on behalf of customers.
• Facilitate customer credit requests.
• Maintain account settings, including updates within CRM and other applications.
• Track orders through various transportation tools and at times collaborate with carrier customer support for escalations.
• Suggestively sell and inform customers about new and existing products or programs.
• Identify and resolve demand capture failures within defined SLA.
• Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence.
• Collaborate with customers or cross-functional business partners to resolve blocked orders within SLA.
• Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders).
• Contact customer when required due to Out of Stock or Stock Allocation issues.
• Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation.
• Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues.

Skills

Communication

Analytical thinking

Organized

Problem solving

Microsoft Office

SAP

Salesforce

Multitasking

Independent work

Education

Undergraduate degree

Tools

CRM systems

Job description

Denken Solutions, Inc. seeks a Customer Solutions Associate to serve as the primary contact and advocate for customers. The role focuses on optimizing orders and driving efficiency through end-to-end Order to Cash processes in a hybrid Seattle environment.

Responsibilities include managing calls via Genesys, submitting orders, handling credit requests, and coordinating with carriers to resolve SLA-driven issues while promoting products and services.