Seattle Fire Protection Services Manager

McKinstry; Seattle (WA); On-site; USD 94,000 - 163,000; Full time

Benefits offered by this job

401(k) with employer match and profit‑

Paid time off and holidays

Medical, dental, and vision coverage

Parental leave (up to 16 weeks)

Job summary

McKinstry in Seattle, WA is seeking a Service Manager - Fire Protection to lead a high-performing service department focused on customer satisfaction, retention, development, and sustainable growth.

The role oversees day-to-day operations of Service and Inspection teams, coordinates with Field Supervision, Service Coordinators, Service Sales, and customers to ensure top-quality service delivery and efficient project completion. Strong leadership and 5+ years in fire protection are preferred.

Qualifications

• Five (5) years of experience in the fire sprinkler, fire alarm, or construction industry preferred.
• Demonstrated leadership and team management experience.
• Strong conflict resolution skills.
• Effective written and verbal communication skills.
• High emotional intelligence and maturity.

Responsibilities

• Build strong relationships through responsive, effective communication with Service Customers and Service Department team members.
• Drive department growth and operational efficiency by identifying and addressing inspection deficiencies, repair opportunities, and new customer development.
• Partner with Service Coordinators to ensure scheduling practices and procedures are efficient, accurate and customer-focused, and that invoices and collections are completed timely.
• Oversee implementation and execution of material ordering, tracking, and delivery to Field Service staff to ensure maximum efficiency and timely project completion.
• Coordinate Field Labor with the Field Superintendent and Inspection Coordinator on all active projects and inspections to ensure optimal staffing and scheduling.
• Foster professional growth for all Service Department team members through mentoring, training, and regular performance feedback.
• Lead the day-to-day operations of the department with thoughtful leadership, modeling McKinstry's core value of Put People First and leading by example.
• Perform other duties as assigned by the branch manager.

Skills

Leadership

Communication

Conflict resolution

Emotional intelligence

Fire protection industry knowledge

Job description

McKinstry in Seattle, WA is seeking a Service Manager - Fire Protection to lead a high-performing service department focused on customer satisfaction, retention, development, and sustainable growth.

The role oversees day-to-day operations of Service and Inspection teams, coordinates with Field Supervision, Service Coordinators, Service Sales, and customers to ensure top-quality service delivery and efficient project completion. Strong leadership and 5+ years in fire protection are preferred.