Service Manager - Fire Protection

McKinstry; Seattle (WA); On-site; USD 94,000 - 163,000; Full time

Benefits offered by this job

401(k) with employer match and profit‑

Paid time off and holidays

Medical, dental, and vision coverage

Parental leave (up to 16 weeks)

Job summary

McKinstry in Seattle, WA is seeking a Service Manager - Fire Protection to lead a high-performing service department focused on customer satisfaction, retention, development, and sustainable growth.

The role oversees day-to-day operations of Service and Inspection teams, coordinates with Field Supervision, Service Coordinators, Service Sales, and customers to ensure top-quality service delivery and efficient project completion. Strong leadership and 5+ years in fire protection are preferred.

Qualifications

• Five (5) years of experience in the fire sprinkler, fire alarm, or construction industry preferred.
• Demonstrated leadership and team management experience.
• Strong conflict resolution skills.
• Effective written and verbal communication skills.
• High emotional intelligence and maturity.

Responsibilities

• Build strong relationships through responsive, effective communication with Service Customers and Service Department team members.
• Drive department growth and operational efficiency by identifying and addressing inspection deficiencies, repair opportunities, and new customer development.
• Partner with Service Coordinators to ensure scheduling practices and procedures are efficient, accurate and customer-focused, and that invoices and collections are completed timely.
• Oversee implementation and execution of material ordering, tracking, and delivery to Field Service staff to ensure maximum efficiency and timely project completion.
• Coordinate Field Labor with the Field Superintendent and Inspection Coordinator on all active projects and inspections to ensure optimal staffing and scheduling.
• Foster professional growth for all Service Department team members through mentoring, training, and regular performance feedback.
• Lead the day-to-day operations of the department with thoughtful leadership, modeling McKinstry's core value of Put People First and leading by example.
• Perform other duties as assigned by the branch manager.

Skills

Leadership

Communication

Conflict resolution

Emotional intelligence

Fire protection industry knowledge

Job description

Build the future, spark innovation and align your career with purpose.

McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:

• renewables and energy services
• engineering and design
• construction and facility services

To get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?

The Opportunity with McKinstry

We are adding an experienced Service Manager - Fire Protection to join our growing Fire Protection team in Seattle, WA. The primary focus of this role is to build and lead a world-class Fire Protection Service Department centered on customer satisfaction, retention, development, and sustainable growth. The Service Manager oversees the day-to-day operations of the Service and Inspection teams, maintaining strong communication between Field Supervision, Service Coordinators, Service Sales, and Customers to ensure exceptional service quality and delivery.

Key responsibilities for this position include:

• Build strong relationships through responsive, effective communication with Service Customers and Service Department team members.
• Drive department growth and operational efficiency by identifying and addressing inspection deficiencies, repair opportunities, and new customer development.
• Partner with Service Coordinators to ensure scheduling practices and procedures are efficient, accurate and customer-focused, and that invoices and collections are completed timely.
• Oversee implementation and execution of material ordering, tracking, and delivery to Field Service staff to ensure maximum efficiency and timely project completion.
• Coordinate Field Labor with the Field Superintendent and Inspection Coordinator on all active projects and inspections to ensure optimal staffing and scheduling.
• Foster professional growth for all Service Department team members through mentoring, training, and regular performance feedback.
• Lead the day-to-day operations of the department with thoughtful leadership, modeling McKinstry's core value of Put People First and leading by example.
• Perform other duties as assigned by the branch manager.

What You Need To Succeed At McKinstry

• Five (5) years of experience in the fire sprinkler, fire alarm, or construction industry preferred; other relevant experience will be considered.
• Demonstrated leadership and team management experience.
• Strong conflict resolution skills.
• Effective written and verbal communication skills.
• High emotional intelligence and maturity.

PeopleFirst Benefits

When it comes to the basics, we have you covered:

• Competitive pay
• 401(k) with employer match and profit-sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums

People come first at McKinstry, and we go beyond the basic benefits with:

• Family formation benefits, including adoption and IVF assistance
• Up to 16 weeks paid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• "Building Good" paid community service time
• Learning and advancement opportunities via McKinstry University
• McKinstry Moves onsite gyms or reimbursement for remote workers

See benefit plan documents for complete details.

If you're driven by our vision to build a thriving planet together, McKinstry is the place to build your career.

The pay range for this position is $93,600 - $163,400 per year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location.

The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

McKinstry is a drug-free workplace. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.

Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.