Seattle 24/7 Housing Operations Lead — Resident-Centric

Plymouth Housing Group; Washington (District of Columbia); On-site; USD 89,000 - 99,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

403(b) Plan

Employee Assistance Program

ORCA transit benefit

Job summary

Plymouth Housing Group in Seattle, WA is seeking a Site Operations Manager to lead the on-site operations team in a supportive housing building, ensuring a safe, clean, and welcoming environment for residents and staff.

You will supervise 24/7 operations, manage rent collection and unit turnover, monitor KPIs, coordinate with Facilities and Safety, and uphold equity, trauma-informed practice, and resident dignity in daily service delivery.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• 4+ years in property management, housing operations, or building operations.
• 2+ years of supervisory or team leadership experience, preferably in 24/7 operations.
• Experience working with individuals who have experienced homelessness or housing instability.
• Familiarity with LIHTC, HUD, or Section 8 housing operations preferred.
• Experience partnering with Facilities, Safety, or Behavioral Health teams preferred.

Responsibilities

• Oversee daily building operations and supervise staff across all shifts to ensure 24/7 consistency, safety, and hospitality.
• Lead rent collection, unit turns, building cleanliness, access systems, and operational record keeping.
• Conduct lease signings, enforce lease requirements, and ensure compliance with landlord-tenant law, Fair Housing, and Plymouth policies.
• Monitor key performance indicators such as occupancy, rent collection, incidents, and inspection results; implement corrective actions as needed.
• Lead funder inspections and ensure timely readiness, coordination, and follow-up on findings.
• Partner with Facilities to coordinate repairs, maintenance, and preventive work; ensure vendor performance meets quality standards.
• Manage building budgets, review expenses, and track inventory of supplies and janitorial materials.
• Address unauthorized onsite activity, ensure consistent enforcement of guest policies, and collaborate with safety and emergency partners as needed.
• Support and model crisis-intervention, trauma-informed, and harm-reduction approaches in complex resident situations.
• Maintain professional, resident-centered communication and lead conflict resolution aligned with Plymouth’s values.
• Promote a hospitable and dignified resident experience, ensuring welcoming common areas, daily refreshment services, and dependable front desk presence.
• Oversee distribution of community resources, pantry and hygiene items, and harm-reduction supplies according to established protocols.
• Collaborate with cross-department partners to ensure clean, safe, and stable housing environments for all residents.
• Serve in the after-hours on-call rotation, providing leadership and decision-making during urgent building situations.

Skills

Staff supervision

24/7 operations

Crisis intervention

Landlord-tenant law

Conflict resolution

Time management

Interpersonal communication

Trauma-informed practice

Yardi + MS Office proficiency

Education

Bachelor’s degree or equivalent

Tools

Yardi

Microsoft Office

Job description

Plymouth Housing Group in Seattle, WA is seeking a Site Operations Manager to lead the on-site operations team in a supportive housing building, ensuring a safe, clean, and welcoming environment for residents and staff.

You will supervise 24/7 operations, manage rent collection and unit turnover, monitor KPIs, coordinate with Facilities and Safety, and uphold equity, trauma-informed practice, and resident dignity in daily service delivery.