Site Operations Leader — Supportive Housing

Plymouth-Housing-Group; Seattle (WA); On-site; USD 88,000 - 99,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

403(b)

Employee Assistance Program

ORCA pass

Job summary

Plymouth Housing in Seattle, WA seeks a Site Operations Manager to lead on-site operations for a supportive housing building. You will supervise a 24/7 team, manage budgets, and ensure a safe, welcoming environment aligned with Plymouth values.

You will oversee tenant services, maintenance coordination, and compliance, while partnering with Facilities, Safety, and Resident Well-Being teams to deliver stable housing and dignified resident experiences.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• 4+ years of experience in property management, supportive housing, or building operations.
• 2+ years of supervisory or team leadership experience in 24/7 operations.
• Experience working with individuals who have experienced homelessness or housing instability.
• Familiarity with LIHTC, HUD, or Section 8 housing operations preferred.
• Experience partnering with Facilities, Safety, or Behavioral Health teams preferred.
• Bilingual or multilingual skills highly desirable.

Responsibilities

• Oversee daily building operations and supervise staff across all shifts to ensure 24/7 consistency, safety, and hospitality.
• Lead rent collection, unit turns, building cleanliness, access systems, and operational record keeping.
• Conduct lease signings, enforce lease requirements, and ensure compliance with landlord-tenant law, Fair Housing, and Plymouth policies.
• Monitor KPIs such as occupancy, rent collection, incidents, and inspection results; implement corrective actions as needed.
• Lead funder inspections and ensure timely readiness, coordination, and follow-up on findings.
• Collaborate with cross-department partners to ensure clean, safe, and stable housing environments for all residents.

Skills

Staff leadership

Hospitality

Crisis intervention

De-escalation

Communication

Time management

Equity & inclusion

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Yardi

Job description

Plymouth Housing in Seattle, WA seeks a Site Operations Manager to lead on-site operations for a supportive housing building. You will supervise a 24/7 team, manage budgets, and ensure a safe, welcoming environment aligned with Plymouth values.

You will oversee tenant services, maintenance coordination, and compliance, while partnering with Facilities, Safety, and Resident Well-Being teams to deliver stable housing and dignified resident experiences.