Seasonal - Zone Manager

Social House Entertainment; Arcadia (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Social House Entertainment, the live-events group behind Enchant Christmas, seeks a Seasonal Zone Manager for Santa Anita Park in Arcadia, CA. You will own the coverage and execution of activations within your assigned zone and lead area leads during each shift.

Responsibilities include running briefings, addressing guest concerns, maintaining radio communication, and submitting end-of-shift reports. This is a fast-paced, high-volume environment requiring strong leadership and clear

Qualifications

• Prior experience managing a team in a live event, hospitality, or high-volume service environment.
• Comfortable leading in fast-paced, high-guest-volume settings with competing priorities.
• Strong communication skills: clear on radio, clear in person, and able to give direction calmly and precisely.

Responsibilities

• Own the coverage and execution of all activations within your assigned zone.
• Manage the area leads assigned to your zone during each shift; run briefings and set expectations.
• Catch guest concerns and staff issues; resolve where possible and escalate with context.
• Maintain radio communication with the event manager and leads; report zone status during the night.
• Assist day-to-day staff management across the event and be a consistent leadership contact.
• Submit end-of-shift reports covering zone performance, incidents, and attendance notes.

Skills

Team leadership

Communication

Operational oversight

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Seasonal - Zone Manager

Seasonal Santa Anita Park, Arcadia, CA, US

4 days ago Requisition ID: 1045

ZONE MANAGER

About Social House Holiday

Social House Holiday is the holiday events division of Social House Entertainment. We produce Enchant Christmas, one of the largest Christmas light festivals in North America, running nightly across multiple markets from late fall through early January. Our events are large-scale, immersive outdoor experiences built and operated by a seasonal team that comes together each year to pull it off.

About the Role

The zone manager owns a defined section of the event floor, a cluster of areas and the staff working within them, and also functions as an extension of event leadership across the full event. There are three zone managers per market, each responsible for a distinct zone. Beyond your zone, you support the event producer, event manager, and workforce manager with day-to-day staff management: checking staff in, answering questions or directing staff to the right resource, and keeping people on task throughout the night. You're the first escalation point between area leads and the event manager, and your job is to keep problems from reaching the event manager unless they genuinely need to.

What You'll Do

Own the coverage and execution of all activations within your assigned zone. Know what is happening in your areas at all times.

Manage the area leads assigned to your zone during each shift. Run pre and post-shift briefings, set expectations for the night, and debrief on any issues.

Catch guest concerns, operational issues, and staff situations before they reach the event manager. Resolve what you can; elevate what you cannot, with full context.

Maintain radio communication with the event manager and area leads throughout the event. Report zone status updates at key intervals throughout the night.

Act as an extension of the event producer, event manager, and workforce manager for day-to-day staff management across the event, not just your zone: check staff in, answer questions or direct staff to the right resource, and keep staff on task. For many staff members, you are their most consistent point of leadership contact on site.

Submit end-of-shift reports covering zone performance, any incidents, and attendance notes.

What We're Looking For

Prior experience managing a team in a live event, hospitality, or high-volume service environment

Comfortable leading in fast-paced, high-guest-volume settings with competing priorities

Strong communication skills: clear on radio, clear in person, and able to give direction calmly and precisely

• Available evenings, weekends, and holiday dates for the full event run

Logistics

Season dates: Mid-November through early January

Schedule: Evening shifts required; pre and post-shift availability expected on all event days; weekends and holiday dates required throughout the season

Physical requirements: Venues span 100,000+ sq ft; frequent walking and standing throughout each shift; outdoor conditions including cold weather; able to lift up to 50 lbs

Social House Entertainment is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law. All employment decisions are based on qualifications, merit, and business needs.