Seasonal Event Zone Lead — Night Ops & Team Leadership

Social House Entertainment

Arcadia (CA)

On-site

USD 25,000 - 39,000

Full time

3 days ago

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Job summary

Social House Entertainment, the live-events group behind Enchant Christmas, seeks a Seasonal Zone Manager for Santa Anita Park in Arcadia, CA. You will own the coverage and execution of activations within your assigned zone and lead area leads during each shift.

Responsibilities include running briefings, addressing guest concerns, maintaining radio communication, and submitting end-of-shift reports. This is a fast-paced, high-volume environment requiring strong leadership and clear

Qualifications

Prior experience managing a team in a live event, hospitality, or high-volume service environment.
Comfortable leading in fast-paced, high-guest-volume settings with competing priorities.
Strong communication skills: clear on radio, clear in person, and able to give direction calmly and precisely.

Responsibilities

Own the coverage and execution of all activations within your assigned zone.
Manage the area leads assigned to your zone during each shift; run briefings and set expectations.
Catch guest concerns and staff issues; resolve where possible and escalate with context.
Maintain radio communication with the event manager and leads; report zone status during the night.
Assist day-to-day staff management across the event and be a consistent leadership contact.
Submit end-of-shift reports covering zone performance, incidents, and attendance notes.