Fulfillment Center Lead - KPI-Driven Ops Coach

RowanEDC Partnership; North Carolina; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Comprehensive health and wellness

401(k) match

Paid time off and holidays

Continuous learning and leadership dev

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy’s is seeking a Warehouse Lead to drive daily department goals, monitor hourly performance, adjust staffing, and provide feedback to colleagues on operational processes. Full-time roles typically offer 30+ hours weekly; hours vary by business needs and eligibility requirements.

The role emphasizes training, KPI achievement, and cross-functional collaboration within a fulfillment center, with emphasis on safety, teamwork, and reliable attendance.

Qualifications

• Must have a High School Diploma or equivalent.
• Able to communicate effectively with customers, coworkers and supervisors in English.
• Flexibility to work days, evenings, weekends and holidays based on department and company needs.

Responsibilities

• Lead daily meetings to discuss priorities and coordinate shift transitions.
• Enlist colleagues to suggest process and culture improvements and champion their ideas.
• Ensure staff are trained, cross-trained and/or certified in all operational areas; retrain as needed.
• Monitor KPIs related to merchandise movement, service levels, accuracy and productivity and drive improvements.
• Participate in new hire onboarding, including facility tours and orientation.
• Maintain a clean, organized workplace and prioritize colleague safety.
• Provide guidance on daily operations to coordinate activities across areas.
• Direct colleagues in fulfillment center operations and adjust staffing to close gaps.
• Recognize and celebrate individual and team performance.

Skills

Communication

Training & development

Organization & time management

Problem-solving

Technology proficiency

Equipment handling

Team collaboration

Self-motivation

Education

High School Diploma or equivalent

Job description

Macy’s is seeking a Warehouse Lead to drive daily department goals, monitor hourly performance, adjust staffing, and provide feedback to colleagues on operational processes. Full-time roles typically offer 30+ hours weekly; hours vary by business needs and eligibility requirements.

The role emphasizes training, KPI achievement, and cross-functional collaboration within a fulfillment center, with emphasis on safety, teamwork, and reliable attendance.