Seasonal Virtual Tax Team Lead & Coach

H&R Block, Inc.; Missouri; Remote; USD 35,000 - 52,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Lead Virtual Tax Professional to guide a remote team of Tax Professionals, ensure accurate tax outcomes, and provide ongoing coaching in a fully virtual environment.

You will recruit, train, schedule, monitor performance, and support clients while complying with IRS requirements and company standards, delivering a high-quality client experience during peak tax season. This role offers competitive pay, benefits, and the opportunity to advance within a

Qualifications

• Ability to lead, motivate, and coach remote teams effectively.
• Excellent verbal, written, and interpersonal communication skills.
• Experience serving clients in a virtual or remote environment.
• Flexibility to work extended or varied hours during the seasonal period.
• Internet speed of at least 15 Mbps.
• Supervisory or people leadership experience.
• 3 years of experience in tax preparation and/or tax research.

Responsibilities

• Recruit, interview, and hire seasonal Virtual Tax Professionals to meet business needs.
• Deliver training on tax policies, transcript analysis, virtual platforms, and workflow systems.
• Create, manage, and adjust team schedules to support coverage and performance goals.
• Monitor attendance, productivity, and compliance with virtual work expectations.
• Review performance metrics and provide timely coaching and feedback.
• Foster a collaborative and inclusive virtual work environment.
• Provide technical tax support and guidance on complex tax scenarios.
• Ensure adherence to IRS requirements and company compliance standards.
• Support client escalations and virtual service delivery as needed.

Skills

Team leadership

Verbal communication

Remote experience

Flexible hours

Internet speed

People leadership

Tax preparation experience

Education

High school diploma

Bachelor's degree (preferred)

Job description

H&R Block, Inc. is seeking a Seasonal Lead Virtual Tax Professional to guide a remote team of Tax Professionals, ensure accurate tax outcomes, and provide ongoing coaching in a fully virtual environment.

You will recruit, train, schedule, monitor performance, and support clients while complying with IRS requirements and company standards, delivering a high-quality client experience during peak tax season. This role offers competitive pay, benefits, and the opportunity to advance within a