Seasonal Training Specialist

Macy's; China Grove (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withMental

Job summary

Macy's is seeking a Core Trainer to lead onboarding and task-based training for Seasonal and Core Colleagues. The role emphasizes knowledge of department tasks, accuracy, and cross-training across the facility to ensure operational excellence and strong hospitality culture.

The position includes full-time scheduling with weekend requirements, benefits, and opportunities for career development. The trainer will uphold Macy's standards, safety guidelines, and quality expectations while supporting

Qualifications

• Experience training and coaching colleagues on essential job tasks.
• Adapt training methods to support different learning styles and operational demands.
• Demonstrate strong interpersonal, problem-solving, and decision-making skills.
• Read and understand employment policies and safety rules/procedures in English.

Responsibilities

• Training Support: train and coach on essential job tasks to ensure successful performance.
• Provide onboarding and operational training for new hires to ensure understanding of operating procedures, safety expectations, quality standards, and productivity goals.
• Provide refresher training and retraining for existing colleagues who are not meeting operational performance, quality, safety, or productivity standards to reinforce proper operating procedures and improve overall performance.
• Ensure work instructions, safety guidelines, and quality expectations are consistently followed throughout daily operations.
• Consult and partner with designated Training Ambassador regarding work instructions, process updates, operational gaps, and training opportunities to ensure consistency and standardization across the facility.
• Serve as a cross-functional trainer capable of supporting operational training needs across multiple departments throughout the facility.
• Complete training checklists and conduct follow-up to ensure colleagues successfully complete the training period and achieve operational standards.
• Perform frequent quality and productivity audits of work processed and provide immediate coaching and corrective feedback when needed.
• Observe workflows, minimize errors, assess job proficiency, and retrain colleagues as necessary to improve performance and productivity.
• Partner with Warehouse Managers and Leads to identify operational gaps, problem solve performance issues and implement training solutions that improve execution and productivity.
• Demonstrate a passion for training and developing others while creating an engaging learning environment that motivates colleagues to succeed.
• Adapt training methods to support different learning styles and operational demands.

Skills

Training

Coaching

Communication

Attention to detail

Interpersonal skills

Problem solving

Job description

Macy's is seeking a Core Trainer to lead onboarding and task-based training for Seasonal and Core Colleagues. The role emphasizes knowledge of department tasks, accuracy, and cross-training across the facility to ensure operational excellence and strong hospitality culture.

The position includes full-time scheduling with weekend requirements, benefits, and opportunities for career development. The trainer will uphold Macy's standards, safety guidelines, and quality expectations while supporting