Seasonal Training Coach: Onboarding & Performance

RowanEDC Partnership; North Carolina; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with legal

Job summary

Macy's Distribution Center in North Carolina is seeking a Core Trainer to lead onboarding and task-based training for Seasonal and Core Colleagues. You will demonstrate knowledge of department tasks and maintain high accuracy while coaching others and reviewing work.

The role involves cross-training across the facility, adherence to safety, quality standards, and collaboration with Training Ambassadors and Warehouse Leaders to close gaps and boost productivity. Full-time role with weekend shifts.

Responsibilities

• Support Core and Seasonal Colleagues in assigned departments/functions by training and coaching on essential tasks to ensure successful job performance.
• Provide onboarding and operational training for new hires to ensure understanding of operating procedures, safety expectations, quality standards, and productivity goals.
• Provide refresher training and retraining for existing colleagues who are not meeting operational performance, quality, safety, or productivity standards to reinforce proper operating procedures and improve overall performance.
• Ensure work instructions, safety guidelines, and quality expectations are consistently followed throughout daily operations.
• Consult and partner with designated Training Ambassador regarding work instructions, process updates, operational gaps, and training opportunities to ensure consistency and standardization across the facility.
• Serve as a cross-functional trainer capable of supporting operational training needs across multiple departments throughout the facility.
• Complete training checklists and conduct follow-up to ensure colleagues successfully complete the training period and achieve operational standards.
• Perform frequent quality and productivity audits of work processed and provide immediate coaching and corrective feedback when needed.
• Observe workflows, minimize errors, assess job proficiency, and retrain colleagues as necessary to improve performance and productivity.
• Partner with Warehouse Managers and Leads to identify operational gaps, problem solve performance issues and implement training solutions that improve execution and productivity.
• Demonstrate a passion for training and developing others while creating an engaging learning environment that motivates colleagues to succeed.
• Adapt training methods to support different learning styles and operational demands.

Job description

Macy's Distribution Center in North Carolina is seeking a Core Trainer to lead onboarding and task-based training for Seasonal and Core Colleagues. You will demonstrate knowledge of department tasks and maintain high accuracy while coaching others and reviewing work.

The role involves cross-training across the facility, adherence to safety, quality standards, and collaboration with Training Ambassadors and Warehouse Leaders to close gaps and boost productivity. Full-time role with weekend shifts.