Ticket Office Manager, Main Lodge, Winter 26-27

Alterra; Mammoth Lakes (CA); Vor Ort; USD 34.000 - 39.000; Teilzeit

Benefits dieser Stelle

Free season pass for dependents

Free skiing at Alterra Resorts

Ski/snowboard lessons discounts

Equipment Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Zusammenfassung

Mammoth Mountain, part of Alterra, seeks a Seasonal Guest Experience Supervisor to manage the Main Lodge Ticket Office operations, assist with daily pass fulfillment, group reservations, and guest services. You will support staff, handle guest recovery, and balance tills while coordinating with multiple business units during the operating season.

The role emphasizes strong supervision, training, and excellent communication to ensure superb guest experiences in Mammoth Lakes, CA.

Qualifikationen

• Guest Experience Supervision required.
• Extensive computer knowledge across multiple sales platforms (Sirius preferred, Windows).
• Knowledge of Mammoth products, services, and pricing preferred.
• Must be a skilled Supervisor of people and resources.
• Must be a skilled trainer of people.
• Must have excellent verbal communication skills.
• Must be a good problem solver and have strong conflict resolution skills.
• Strong organizational skills and ability to multitask and prioritize.
• Ability to understand and react to the dynamic needs of the business.
• Availability to work weekends and holidays throughout the operating season.
• High School Degree or comparable degree preferred.

Aufgaben

• Assist in managing daily operation of the Main Lodge Ticket Office, including Guest Experience for daily and season pass fulfillment, group reservations, sport school, and guest service issues.
• Assist in guest recovery across multiple business units and help manage staff, scheduling, and cash handling, resolving guest issues with fellow managers.

Kenntnisse

Guest Experience Supervision

Computer knowledge

Verbal communication

Problem solving

Conflict resolution

Organizational skills

Multitasking

Staff training

Ausbildung

High School Degree or comparable degree

Tools

Sirius

Microsoft Windows

Jobbeschreibung

Seasonal

At Mammoth Mountain, you will live the dream!

Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match

*Offers of employment may be contingent upon successful completion of a background check

A little about the position:

• Assist in managing daily operation of the Main Lodge Ticket Office, including Guest Experience trail for daily and season pass fulfillment, group reservations, sport school and the handing of Guest Service issue that may arises.
• This includes the guest recovery for multiple Business Units either directly or indirectly working with other Business Units managers in solving guest complaints. Also includes assisting in management of staff, job sharing, daily reconciliation and balancing, and assisting Cashiers in resolving guest issues.

Job Requirements:

• Guest Experience Supervision required
• Extensive computer knowledge and ability to work with multiple sales platforms (knowledge of Sirius is an advantage, Microsoft operating system and moderate computer knowledge is highly desired.)
• Knowledge of Mammoth products, services, and pricing preferred
• Must be a skilled Supervisor of people and resources
• Must be a skilled trainer of people
• Must have excellent verbal communication skills
• Must be a good problem solver and have strong conflict resolution skills
• Strong organizational skills and ability to multitask and prioritize
• The ability to understand and react to the dynamic nature and needs of this business
• Availability to work Weekends and Holidays throughout the operating season
• High School Degree or comparable degree preferred

Hourly pay rate: $24.84 to $27.04

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.