Seasonal Technical Support Assistant

Graco Systems; Rogers (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Seasonal Technical Support Assistant to provide essential repair and troubleshooting support for a diverse range of products. This role offers a unique opportunity to develop product knowledge while enhancing customer satisfaction through effective communication and technical assistance. Ideal for students enrolled in engineering or technical programs, this position allows for valuable hands-on experience in a dynamic environment. With a commitment to quality and innovation, this company fosters career growth and offers competitive compensation and benefits, making it an excellent choice for aspiring professionals.

Benefits

Medical Insurance

Dental Insurance

401(k) Plan

Tuition Reimbursement

Stock Purchase Plan

Qualifications

• Enrollment in an engineering or technical program is required.
• Experience in product development or service is a plus.

Responsibilities

• Provide repair and troubleshooting assistance on Graco products.
• Act as a communication hub for product issues and resolutions.
• Conduct product training classes covering technical aspects.

Skills

Communication Skills

Troubleshooting Skills

Technical Knowledge

Customer Service

Education

Enrollment in Engineering or Technical Program

Tools

PC Skills

Data Entry Skills

Job description

Seasonal Technical Support Assistant page is loaded

Seasonal Technical Support Assistant

Apply locations Rogers, Minnesota, USA (David Koch Center) | time type Full time | posted on Posted 2 Days Ago | job requisition id R0020783

Graco manufactures and markets premium equipment to move, measure, control, dispense, and spray a wide variety of fluid and powder materials. We handle products that pump peanut butter into jars, oil in cars, glue soles of shoes, glass in windows, screens on phones, spray vehicle finishes, coat pills, paint houses, and texture walls. Graco is a part of your daily life.

The role involves providing repair, troubleshooting, minor application assistance, and technical information on Graco products to meet customer requirements and enhance satisfaction.

Graco is a global leader in designing, developing, and manufacturing highly-engineered systems for industrial and commercial applications.

*This role will be full time during the summer and then part time during the school year.

What You Will Do at Graco

• Develop product knowledge across all product lines to support field personnel in servicing Graco products.
• Establish troubleshooting and repair skills for assigned equipment, providing assistance via telephone to end-users, distributors, and field personnel.
• Provide limited application assistance on equipment.
• Report product defects promptly to Product Service Managers, Quality, and Engineering departments.
• Act as the communication hub regarding product issues, actions, and resolutions.
• Follow all ISO procedures related to your role.
• Create and maintain a reference library for quick and accurate customer support.
• Assist in product modifications and system requirements with various teams.
• Enhance troubleshooting skills on all Graco equipment, new and old.
• Participate in meetings for product problem resolution and information sharing.
• Attend training seminars to improve troubleshooting, application knowledge, and product awareness.
• Conduct product training classes covering technical and application aspects.
• Handle customer service inquiries and duties as needed.
• Provide timely, reliable decision-making information, demonstrating a sense of urgency.
• Maintain professional relationships with distributors and other departments.
• Travel as required to support field activities, including some weekend travel.
• Perform other duties as assigned.

What You Will Bring to Graco

• Enrollment in an engineering or technical program.
• Experience in product development, service, sales, or related areas is a plus.
• Excellent communication, presentation, and interpersonal skills.
• Strong PC and data entry skills.

Accelerators

• Effective communication across organizational levels.
• Training experience.
• Electronics knowledge.
• Service department experience.
• Customer service background.
• Quality experience.

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At Graco, your talents make a difference. We support your career growth and offer opportunities within different divisions. Our culture empowers employees to create their future. We are committed to quality, innovation, and solving fluid handling problems for our customers. Recognized as a Best Place to Work by Fortune Magazine multiple years, we offer attractive compensation, benefits, and career development, including medical, dental, stock purchase plan, 401(k), tuition reimbursement, and more.

We use E-Verify to confirm employment eligibility. For more information, visit www.dhs.gov/E-Verify.

The base pay range for this position is $16.00 - $27.00 per hour, exclusive of fringe benefits or other compensation. The final rate depends on location, skills, education, experience, and internal equity. This range is the full salary range for the role; hiring near the maximum is uncommon to allow for future salary growth.