Remote Services Support Specialist

Freddie Mac; Uniontown (OH); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading company in Security Technology Solutions is seeking a Technical Support Specialist. This role involves providing user and operational support, logging incidents, and assisting with system installations. Ideal candidates will have an associate degree and relevant technical support experience, along with familiarity with access control systems. Comprehensive benefits and opportunities for career advancement are offered.

Benefits

Comprehensive benefits including medical, dental, vision, and life insurance

401K with 60% match up to 6% of salary

Paid vacation, holiday, and sick time

Company training and educational assistance

Employee discounts on travel, equipment, and more

Qualifications

• 1-3 years of technical support or related experience.
• Familiarity with access control systems hardware and software.

Responsibilities

• Provide user, operational, and technical support services.
• Log all required information in a technical support incident management system.
• Support installation of new systems and provide ongoing technical support.

Skills

Technical Support

Customer Service

Problem Solving

Education

Associate degree in Electronics

Associate degree in Computer Science

Tools

Pacom

Lenel

Sielox

GE

Honeywell

Job description

Employer Industry: Security Technology Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits including medical, dental, vision, and life insurance
- 401K with 60% match up to 6% of salary
- Paid vacation, holiday, and sick time
- Company training and educational assistance
- Wide variety of employee discounts on travel, equipment, and more

What to Expect (Job Responsibilities):
- Provide user, operational, and technical support services via telephone, email, internet, and intranet for associates and external customers
- Log all required information in a technical support incident management system
- Retain ownership of issues until solutions are identified and communicated to customers
- Support installation of new systems and provide ongoing technical/systems support
- Identify and recommend process improvements while interacting positively with all callers

What is Required (Qualifications):
- Associate degree in Electronics, Computer Science, or related area, or equivalent education and/or experience
- 1-3 years of technical support or related experience
- Experience with P.C. computer/on-line information systems, networked environments, and databases
- Familiarity with access control systems hardware and software such as Pacom, Lenel, Sielox, GE, and Honeywell
- Ability to work independently and in a team environment

How to Stand Out (Preferred Qualifications):
- Experience in installing, configuring, and maintaining software and database administration
- Familiarity with Remote Connect Software
- Prior experience in a call center environment

#SecuritySolutions #TechnicalSupport #CareerGrowth #EmployeeBenefits #TeamEnvironment

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