Seasonal Tax Front Desk & Client Services Pro

H&R Block, Inc.; Windber (PA); On-site; USD 18,000 - 28,000; Part time

Job summary

H&R Block seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will connect clients with the right tax professional and handle intake and documents with discretion.

This role offers hands-on training and a path into tax preparation or office leadership, with opportunities to learn in a collaborative team setting during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for working with clients and teams.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Education

High school diploma/GED or equivalent

Hospitality / Call center / Customer service experience

Receptionist / Front desk / Admin experience

Experience in tax office or financial services

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will connect clients with the right tax professional and handle intake and documents with discretion.

This role offers hands-on training and a path into tax preparation or office leadership, with opportunities to learn in a collaborative team setting during tax season.