Seasonal Tax Associate — Client-Focused & Trained

H&R Block, Inc.; Glen Allen (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Tax Associate to begin a career in tax and client services. With training from day one, you’ll work directly with clients to gather information, prepare tax returns, and answer questions while building valuable skills and relationships.

This in-person role offers a competitive hourly rate with opportunities to increase earnings as you gain tax knowledge and grow in the role, emphasizing client service and collaboration within the office.

Qualifications

• Successful completion of the H&R Block Income Tax Course
• Experience interacting with customers or clients in a service-oriented environment
• Strong communication skills, including explaining information clearly and asking questions to understand needs
• Problem-solving skills, including organizing information and identifying solutions
• Comfort using digital tools and systems including AI-based tools like Copilot and ChatGPT
• High school diploma / GED / equivalent

Responsibilities

• Meet with clients to gather information and understand their tax situation
• Prepare complete and accurate tax returns with training and support from experienced teammates
• Explain tax information clearly and provide recommendations in a way clients can easily understand
• Identify tax savings opportunities and recommend relevant products and services
• Apply problem-solving skills to analyze client information and address questions or unique situations with guidance
• Build strong client relationships and support office priorities through teamwork, collaboration, and a client-first approach

Skills

Customer service

Communication

Problem solving

Digital tools (AI Copilot/ChatGPT)

High school diploma / GED

Education

High school diploma / GED

Bachelor’s degree (preferred)

Tools

Copilot/ChatGPT

Job description

H&R Block is seeking a seasonal Tax Associate to begin a career in tax and client services. With training from day one, you’ll work directly with clients to gather information, prepare tax returns, and answer questions while building valuable skills and relationships.

This in-person role offers a competitive hourly rate with opportunities to increase earnings as you gain tax knowledge and grow in the role, emphasizing client service and collaboration within the office.