Seasonal Tax Associate: Client-Facing & Training-Ready

H&R Block, Inc.; Chicopee (MA); On-site; USD 20,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Tax Associate to work in-person at a local tax office. You will meet with clients, gather tax information, prepare returns with supervision, and explain tax details clearly. No prior tax experience required; training is provided and earnings grow with tax knowledge.

Availability includes evenings and weekends during peak periods. The role emphasizes customer service, teamwork, and building client relationships while leveraging digital tools, including AI-based

Qualifications

• Completed the H&R Block Income Tax Course.
• Experience interacting with customers or clients in a service environment.
• Strong communication skills; ability to explain information clearly and ask questions to understand needs.
• Problem-solving skills; ability to organize information and identify solutions.
• Comfort using digital tools and systems including AI-based tools like Copilot and ChatGPT.
• High school diploma or GED or equivalent.

Responsibilities

• Meet with clients to gather information and understand their tax situation.
• Prepare complete and accurate tax returns with training and support from experienced teammates.
• Explain tax information clearly and provide recommendations in an understandable way.
• Identify tax savings opportunities and recommend relevant products and services.
• Apply problem-solving skills to analyze client information and address questions with guidance.
• Build strong client relationships and support office priorities through teamwork and a client-first approach.

Skills

Customer service

Communication

Problem solving

AI tools

Tax knowledge

Education

High school diploma or equivalent

Bachelor’s degree in accounting/finance or related field

Tools

Copilot

ChatGPT

Job description

H&R Block is seeking a seasonal Tax Associate to work in-person at a local tax office. You will meet with clients, gather tax information, prepare returns with supervision, and explain tax details clearly. No prior tax experience required; training is provided and earnings grow with tax knowledge.

Availability includes evenings and weekends during peak periods. The role emphasizes customer service, teamwork, and building client relationships while leveraging digital tools, including AI-based