Seasonal Style & Customer Experience Associate

Tapestry (Coach/Kate Spade); Antioch (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Kate Spade New York is seeking an energetic retail associate to engage customers, provide styling advice, and create complete looks that reflect the brand's colorful and optimistic DNA.

You will greet guests, explain product attributes across categories, and guide purchase decisions while maintaining stockroom organization and POS accuracy. Flexibility for busy retail periods is expected.

Qualifications

• Must have professional selling skills with strong interpersonal and communication abilities.
• Prior experience in a retail environment is preferred.
• Ability to multitask, prioritize, and work collaboratively in a team setting.
• Social media awareness and willingness to learn omni/virtual selling techniques.
• English proficiency (or local language proficiency per market).

Responsibilities

• Greet guests warmly and confidently, demonstrating strong product knowledge.
• Actively listen and ask insightful follow-up questions to understand customer needs.
• Provide styling advice, suggest add-ons, and create complete looks.
• Use creativity to showcase multiple ways to wear products and encourage customers to explore new styles.
• Guide customers through purchase decisions and ensure a seamless checkout experience.
• Reinforce and celebrate customer choices, inviting them to return.
• Drive results through strong customer connections and storytelling.
• Demonstrate deep knowledge of the brand and product attributes across all categories.
• Maintain operational excellence, including stockroom organization and POS transactions.
• Give and receive feedback in an honest, constructive manner.

Skills

Professional selling skills

Interpersonal communication

Multitasking

Team collaboration

Social media awareness

Job description

Kate Spade New York is seeking an energetic retail associate to engage customers, provide styling advice, and create complete looks that reflect the brand's colorful and optimistic DNA.

You will greet guests, explain product attributes across categories, and guide purchase decisions while maintaining stockroom organization and POS accuracy. Flexibility for busy retail periods is expected.