Seasonal Store Lead - Fan-Focused Customer Champion

Hot Topic; Valdosta (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

Hot Topic in Valdosta, GA is seeking a Seasonal Key Holder to support the store leadership team and ensure an outstanding customer experience. You’ll train new recruits and help meet sales targets while assisting with daily operations and merchandising.

You will lead by example on customer service, supervise on-shift operations, and coordinate with the Store Manager to maintain store standards and performance during the season.

Qualifications

• Previous retail experience preferred.
• Strong customer service and selling skills.
• Able to stand/walk for scheduled hours and lift up to 50 pounds.

Responsibilities

• Provide an amazing shopping experience that encourages customers to return through product knowledge and service quality.
• Step in and help run the store when the Store Manager is unavailable.
• Understand store sales plan and goals and drive KPIs like UPT and ADT.
• Cover the sales floor and help with opening/closing procedures.
• Process sales at the register and communicate shortages or issues to the Store Manager.
• Assist with planogram changes, store maps, fixtures and merchandising mix.
• Share fashion and music trend information with management and HQ partners.
• Ensure stockroom organization and store tidiness; train new Sales Associates.

Skills

Customer service

Sales oriented

Leadership

Communication

Team collaboration

Visual merchandising

Education

High School Diploma or GED

Job description

Hot Topic in Valdosta, GA is seeking a Seasonal Key Holder to support the store leadership team and ensure an outstanding customer experience. You’ll train new recruits and help meet sales targets while assisting with daily operations and merchandising.

You will lead by example on customer service, supervise on-shift operations, and coordinate with the Store Manager to maintain store standards and performance during the season.