Seasonal Store Lead: Elevate Fan Experience & Sales

Hot Topic, Inc.; Scranton (Lackawanna County); On-site; USD 17,000 - 25,000; Part time

Job summary

Hot Topic, Inc. is seeking a Seasonal Key Holder to help run the store and support the leadership team in delivering an exceptional customer experience for fans of music and pop culture.

You’ll train new sales associates, help meet sales targets, and ensure visual standards while handling registers and opening/closing duties as needed. With your fandom knowledge, you’ll train recruits, communicate fashion and music trends to management, and help maintain an organized stockroom and the store.

Qualifications

• Previous experience working in a retail environment.
• Superpowers in providing customer service and selling.
• Avenger like collaboration and communication skills, as well as Captain America-like leadership.

Responsibilities

• Provide an amazing shopping experience that will encourage customers to return.
• Step in and step up when needed. You’ll provide leadership support and help run the store when your Manager gets pulled away.
• Understand store sales plan and comp sales goals, and help drive sales by increasing key KPIs: UPT and ADT.
• Cover the sales floor zone and ensure that assigned areas are up to visual standards. You’ll also help in the opening and closing of the store.
• Work the register; you’ll process sales transactions and use your fandom knowledge to drive add on sales.
• Assist with planogram changes including store map, wall, fixture, & merchandising mix.
• Let your voice be heard! You’ll communicate fashion & music trend information to management and respective HQ partners.
• While we welcome wizards, we don’t like it when spells are stolen. You’ll work with Store Management to ensure there’s no misuse of spells and wizardry around theft.
• Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy.
• Train and coach new Sales Associates as needed to help them quickly get acclimated to the team
• Any other activities as assigned by your Store Leader

Skills

Retail experience

Customer service

Communication

Leadership

Education

High school diploma

Job description

Hot Topic, Inc. is seeking a Seasonal Key Holder to help run the store and support the leadership team in delivering an exceptional customer experience for fans of music and pop culture.

You’ll train new sales associates, help meet sales targets, and ensure visual standards while handling registers and opening/closing duties as needed. With your fandom knowledge, you’ll train recruits, communicate fashion and music trends to management, and help maintain an organized stockroom and the store.