Seasonal Sr. Customer Assistance Representative - Returns - Rexburg for Jackson Hole Airport

Enterprise; Rexburg (ID); On-site; USD 19,000 - 28,000; Part time

Job summary

Enterprise Mobility is seeking a Seasonal Customer Assistance Representative Sr at Jackson Hole Airport to provide high-level customer service for internal and external customers. The role focuses on the rental return process and ensuring a smooth customer experience with face-to-face interactions.

The pay is $17 per hour with schedules including weekends. This onsite position includes a paid shuttle and potential travel time compensation as part of the seasonal assignment through October 2026.

Qualifications

• Customer service experience preferred.
• Excellent communication and problem-solving skills.
• Able to work in a fast-paced environment.
• Positive attitude and professional demeanor.
• Proficiency in basic computer systems and reservations tools.

Responsibilities

• Handle incoming reservations, rate quotes, and general inquiries.
• Assist customers in person and over the phone; greet guests.
• Process returns, check-ins and kiosk transactions as needed.
• Provide information on rental terms, vehicle features and services.
• Upsell optional protection products and upgrades where appropriate.
• Ensure vehicle inspection and return conditions are noted and reported.

Skills

Customer service

Education

High school diploma or GED

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a seasonal Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will be in charge of the rental return process in this position.

The pay for this position is $17 / hour.

This position is located onsite at the Jackson Hole Airport. We will provide a paid shuttle to pick up and drop off from Rexburg. You will be compensated for travel time.

Schedule

• We have multiple full and part time schedules.
• Schedules include Saturday and Sunday hours.
• Must be available to work for the season through the end of October 2026.

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or GED equivalent required
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years