Seasonal Customer Experience Representative - Aspen Pitkin County Airport

nationalalamo-erac; Aspen (CO); On-site; USD 27,000 - 38,000; Part time

Job summary

Enterprise Mobility at Aspen Pitkin County Airport is hiring a Seasonal Customer Experience Representative to greet customers, explain rental terms, and ensure smooth check-in/out. You will engage with guests, present accessory options, and assist with directions and local information.

This seasonal position pays $23.50 per hour, limited to 180 days, with a schedule including evenings and weekend shifts.

Qualifications

• High School Diploma or G.E.D. required.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Clean vehicles when applicable

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

**Seasonal employees cannot exceed 180 days of service**

The position pays $23.50/ hour and is located at the Aspen Pitkin County Airport - at 233 E Airport Rd, Aspen, Co 81611.

Schedule Available:

• Monday 2:00pm - 11:00pm
• Tuesday OFF
• Wednesday OFF
• Thursdsay 2:00pm - 11:00pm
• Friday 2:00pm - 11:00pm
• Saturday 2:00pm - 11:00pm
• Sunday 2:00pm - 11:00pm

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Clean vehicles when applicable

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• Must have no drug or alcohol related convictions (DWI/DUI) on driving record in the past 5 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be available for seasonal work lasting a maximum of 180 days