Seasonal Customer Experience Representative - Eagle County Airport

National Car Rental; Gypsum (CO); On-site; USD 32,000 - 34,000; Part time

Job summary

National Car Rental at Eagle County Airport in Gypsum, CO is seeking a Seasonal Customer Experience Representative. You will assist customers with reservations, explain rental terms and vehicle options, and help with directions and local information.

The role requires greeting customers professionally and ensuring smooth rental experiences. The position is paid at $23.50 per hour, with shifts including evenings and weekends, and offers the opportunity to gain experience in a busy airport

Qualifications

• High School Diploma or GED required.
• Must be able to communicate effectively with customers.
• Ability to handle multiple tasks and stay organized.

Responsibilities

• Greet customers in a professional, friendly, and timely manner.
• Explain rental terms, vehicle features, and optional protection products to customers.
• Assist with directions, maps, and local information for customers.
• Answer reservations and rate quote inquiries; provide information and resolutions.
• Manage callback and other outbound calls as needed.
• Inspect vehicle condition upon return and report issues.
• Notify management of any customer or vehicle problems.
• Participate in on‑the‑job or classroom training opportunities.
• Clean vehicles when applicable.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.

National and Alamo has exciting opportunities for seasonal Customer Experience Representatives (CXR). This Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

• Seasonal employees cannot exceed 180 days of service**

The position pays $23.50/ hour and is located at the Eagle County Airport, 217 Eldon Wilson Rd Gypsum, CO 81637.

Schedules Available

• Monday 12:30pm - 9:30pm
• Tuesday 12:30pm - 9:30pm
• Wednesday OFF
• Thursday OFF
• Friday 12:30pm - 9:30pm
• Saturday 12:30pm - 9:30pm
• Sunday 12:30pm - 9:30pm

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Clean vehicles when applicable

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• Must have no drug or alcohol related convictions (DWI/DUI) on driving record in the past 5 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be available for seasonal work lasting a maximum of 180 days