Seasonal Ski Shop Shift Lead — Customer Service Pro

Alterra Mountain Company; Sun Valley (ID); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Sun Valley Ski Pass

AMC Employee Pass

Ikon Pass discount

Ski everyday access

Expertvoice discounts

401K with match

Seasonal bonuses

Job summary

Ski Butlers in Sun Valley is seeking a Seasonal Team Leader to oversee daily hospitality operations and maintain high customer-service standards. You will manage morning and evening shifts, open and close the shop, and coordinate routes, deliveries, and communications with customers. Previous hospitality experience is welcomed but not required.

Hirings are seasonal with both full-time and part-time roles. Expect weekend work and a valid driver's license.

Qualifications

• Weekend and holiday work required.
• Valid driver's license required.
• Hospitality experience preferred but not required.

Responsibilities

• Opening and closing the shop daily.
• Lead daily team briefings and align shifts and responsibilities.
• Plan delivery routes and coordinate calls, pickups, and routes.
• Respond to customer inquiries via phone, text, email, or voicemail promptly.
• Dispatch technicians for on-site support and repairs.
• Maintain brand standards for uniforms, vans, equipment and shop cleanliness.
• Prepare the next shift for success and assist with scheduling.

Skills

Customer service

Leadership

Weekend shifts

Driver's license

Job description

Ski Butlers in Sun Valley is seeking a Seasonal Team Leader to oversee daily hospitality operations and maintain high customer-service standards. You will manage morning and evening shifts, open and close the shop, and coordinate routes, deliveries, and communications with customers. Previous hospitality experience is welcomed but not required.

Hirings are seasonal with both full-time and part-time roles. Expect weekend work and a valid driver's license.