Team Leader - $21 per hour plus tips

Ski Butlers Holdings, LLC; Sun Valley (ID); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Sun Valley Ski Pass

AMC Employee Pass

Ikon Pass discount

Ski everyday access

Expertvoice discounts

401K with match

Seasonal bonuses

Job summary

Ski Butlers in Sun Valley is seeking a Seasonal Team Leader to oversee daily hospitality operations and maintain high customer-service standards. You will manage morning and evening shifts, open and close the shop, and coordinate routes, deliveries, and communications with customers. Previous hospitality experience is welcomed but not required.

Hirings are seasonal with both full-time and part-time roles. Expect weekend work and a valid driver's license.

Qualifications

• Weekend and holiday work required.
• Valid driver's license required.
• Hospitality experience preferred but not required.

Responsibilities

• Opening and closing the shop daily.
• Lead daily team briefings and align shifts and responsibilities.
• Plan delivery routes and coordinate calls, pickups, and routes.
• Respond to customer inquiries via phone, text, email, or voicemail promptly.
• Dispatch technicians for on-site support and repairs.
• Maintain brand standards for uniforms, vans, equipment and shop cleanliness.
• Prepare the next shift for success and assist with scheduling.

Skills

Customer service

Leadership

Weekend shifts

Driver's license

Job description

Job Summary

Seasonal (Seasonal) Job Title: Team Leader Location: Sun Valley Terms: Seasonal, full and part time roles available Pay: $21/hour base wage, plus tips.

Requirements

Expect weekend and holiday work. Valid Drivers License required. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!

About us

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other. Ski Butlers is the global leader in ski and snowboard rental delivery now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below: Service | Simple | Purposeful | Curious | Give Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don’t stop there. Our culture is about being a part of something bigger. Whether it’s contributing to our net zero climate initiatives, building lifelong friendships or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make. Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.

About the role

Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.

Perks and Benefits

• Access to Sun Valley Ski Pass for Full Time Employment
• Free Alterra Mountain Company Employee pass: Unlimited access to all AMC owned resorts
• Ability to upgrade to full Ikon Pass at heavily discounted rate
• Ability to ski everyday* Barring blackout dates at Deer Valley
• Access to 645+ industry discounted brands through Expertvoice Discounted access to Rossignol/Dynastar/Lange equipment 401K benefit and match for ALL staff members over 18 years old
• Location specific, customer service-based bonuses (4 total in-season)

Primary Responsibilities

• Opening and closing the shop daily
• Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
• Plan delivery routes, support calls and pickups for the current and upcoming shift.
• Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
• Dispatch ski technicians on reactive support calls
• Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
• Setting up the next shift for success
• Upselling existing guests via phone calls/texts in predelivery communication

Secondary Responsibilities

• Sizing guests in the proper equipment for orders as they come into our system
• Schedule work assignments for the following shift.
• Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
• Assisting labor management during slow periods
• Taking reservations and issuing refunds
• Assist with delivery and support service operations as needed

Our Values

Service: Delivering legendary service Simple: Keep it simple Purposeful: Be purposeful in everything we do Curious: Be curious to continue learning and growing Give: Give back to our local communities

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