Sun Valley Seasonal Team Leader — Ski Service & Ops

Ski Butlers; Ketchum (ID); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Sun Valley Ski Pass

Employee pass – Alterra Mountain Co.

Unlimited access to AMC resorts

Ikon Pass discount

Ski everyday

Discounted gear

401K with match

Job summary

Ski Butlers, a stand-alone company under Alterra Mountain Company, seeks a Team Leader for Sun Valley. This seasonal role involves managing day-to-day operations with morning and evening shifts and leading a team of Ski Technicians to uphold customer service standards.

Expect weekend and holiday work, with a valid driver's license required. Previous hospitality experience is a plus, and a fun, customer-focused culture awaits.

Qualifications

• Weekend and holiday work required.
• Valid Driver's License required.
• Hospitality experience preferred, not required.

Responsibilities

• Opening and closing the shop daily.
• Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
• Plan delivery routes, support calls and pickups for the current and upcoming shift.
• Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
• Dispatch ski technicians on reactive support calls.
• Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
• Setting up the next shift for success.
• Upselling existing guests via phone calls/texts in predelivery communication.

Skills

Team leadership

Customer service

Communication

Job description

Ski Butlers, a stand-alone company under Alterra Mountain Company, seeks a Team Leader for Sun Valley. This seasonal role involves managing day-to-day operations with morning and evening shifts and leading a team of Ski Technicians to uphold customer service standards.

Expect weekend and holiday work, with a valid driver's license required. Previous hospitality experience is a plus, and a fun, customer-focused culture awaits.