Seasonal Ski Resort Ticket Agent

Winter Sports Inc; Whitefish (MT); On-site; USD 20,000 - 29,000; Full time

Job summary

Winter Sports, Inc. is seeking a Ticket Office Sales Agent for Whitefish Mountain Resort to manage lift tickets, lessons, passes, and events. You will handle phone and email inquiries and act as the primary information source for guests at the resort.

The role involves selling resort products, processing transactions, and assisting guests with online orders while maintaining top-notch customer service in a fast-paced environment.

Qualifications

• High school graduate or GED equivalent.
• Fluency in English (written and oral) required for communication over the telephone, in person, and through email.
• Comfortable working on a computer.
• Ability to function effectively during high-stress and high-demand situations, maintaining courteous and effective communication with guests and staff.
• Advocate of exceptional customer service, demonstrating honesty and integrity as a regular function of the job.
• Must meet company’s requirements for appearance, attendance, and punctuality.

Responsibilities

• Become completely familiar with all types and prices of passes, lift tickets, lessons, packages, events, and additional product offerings.
• Conduct sales transactions for various resort amenities and services.
• Ensure accurate and thorough completion of monetary transactions, following established procedures for handling cash, checks, and credit cards.
• Assist guests with online orders and resolve any associated issues.
• Provide accurate and thorough information to guests via phone, email, and in-person interactions.
• Develop a thorough understanding of all aspects of Whitefish Mountain Resort to serve as an effective information source for guests.
• Resolve guest issues to the best of your ability, escalating to management as necessary.
• Aid in record-keeping for Lost and Found, coordinating shipping of items when necessary.
• Provide administrative support as assigned by management.

Skills

Customer service

Cash handling

Sales transactions

Communication skills

Education

High school graduate or GED

Job description

Winter Sports, Inc. is seeking a Ticket Office Sales Agent for Whitefish Mountain Resort to manage lift tickets, lessons, passes, and events. You will handle phone and email inquiries and act as the primary information source for guests at the resort.

The role involves selling resort products, processing transactions, and assisting guests with online orders while maintaining top-notch customer service in a fast-paced environment.