Seasonal Skate Host - Create Safe, Welcoming Ice

The Sports Facilities Advisory & Management; New York (NY); In loco; USD 21.000 - 30.000; Part-time

Descrizione del lavoro

Winter Village at Bryant Park is seeking a Skate Host for the outdoor ice rink in New York City. The role involves monitoring skaters, guiding guests, and upholding safety standards to ensure a fun and secure experience for all visitors.

Ideal candidates are energetic, reliable, and team-oriented, with skating ability and excellent guest service skills. Evening, weekend, and holiday availability is required for this seasonal position.

Competenze

• Must be willing to test for Fire Guard Certification.
• Must be at least 18 years of age.
• Intermediate-level skater or better.
• Available to work evenings, weekends, and holidays - No exceptions.
• Comfortable skating for extended periods (4-8 hours per shift).
• Enthusiastic, reliable, and team-oriented with excellent interpersonal skills.
• Ability to maintain focus in a high-volume, fast-paced environment and stressful situations.
• Must have excellent guest service skills.
• Previous experience as a Skate Host or in a similar role is preferred.

Mansioni

• Actively monitor skaters on the ice and help maintain a safe and enjoyable experience for everyone
• Greet guests with warmth and enthusiasm; offer guidance and support as needed
• Provide exceptional guest service both on and off the ice
• Politely educate skaters about rink rules and encourage compliance to maintain a safe environment
• Alert management to any unsafe or potentially hazardous ice conditions
• Execute policies and procedures professionally and accurately
• Assist guests during incidents or falls and contact management when necessary
• Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
• Monitor and assist in maintaining the cleanliness and safety of the ice and surrounding area as needed, especially during inclement weather
• Assist with special events, including set-up, monitoring, and clean-up as required
• Participate in all training sessions and team member meetings to support team communication and alignment on goals
• Assist other departments as necessary
• Professionally execute all other duties as assigned by management

Conoscenze

Guest service

Safety awareness

Team player

Interpersonal skills

Skating ability

Descrizione del lavoro

Winter Village at Bryant Park is seeking a Skate Host for the outdoor ice rink in New York City. The role involves monitoring skaters, guiding guests, and upholding safety standards to ensure a fun and secure experience for all visitors.

Ideal candidates are energetic, reliable, and team-oriented, with skating ability and excellent guest service skills. Evening, weekend, and holiday availability is required for this seasonal position.