Seasonal Runner

Cinépolis Cinemas USA; Florida; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount on tickets, food and

Gifts for milestone anniversaries

Job summary

Cinépolis USA is hiring Running team members for our luxury cinema venues. You will deliver ordered concessions, assist guests, and support the dining-in experience with hospitality and accuracy.

Responsibilities include coordinating with the kitchen, upselling menu items, and maintaining a clean, guest-focused theater environment. Training and weekend availability are required; equal opportunity employer.

Qualifications

• Must be 18 years or older. Refer to your state guidelines
• 1+ years of food running or bussing preferred
• ServSafe, Food Handling and Alcohol training certifications required
• Strong interpersonal skills for interacting with employees, guests, and management
• Effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner
• Must be able to maintain strong attention to detail while able to prioritize in a fast paced and constantly changing environment
• Have integrity and can be counted on to the right thing
• Available nights, holidays and weekends

Responsibilities

• Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying Nice and Amazing Service by following all In Seat Dining procedures.
• Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion.
• Demonstrate Commitment, and Integrity at all times – double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not.
• Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinepolis offerings if guests would like to order more items.
• Clean auditoriums removing all dishes, trash, and providing managers with any found items.
• Be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks, and ringing up guests at concessions or box office.
• Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist.
• Be cognizant of issues with movie projections-communicating with management when issues arise.
• Complete all opening, mid and closing procedures- including but not limited to other duties.
• Acknowledging guest by Cinépolis standards.
• Attend and participate in trainings and meetings.

Skills

Strong interpersonal skills

Effective communication

Attention to detail

Fast-paced environment

Education

ServSafe certification

Food Handling certification

Alcohol training certification

Job description

CINÉPOLIS CAREERS

Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.
AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!
Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!

JOB DESCRIPTION

JOB CODE: RUNNER

FLSA STATUS: Non-Exempt

TITLE:

Runner

DEPARMENT:

Operations

LOCATION Theater

SUPERVISORY RESPONSABILITY

NO

REPORTS TO: General Manager

JOB SUMMARY

Runners are the glue that holds our service together! Their focus is to deliver ordered food and drinks to guests, but they have a huge impact on creating excellent service that keeps guests coming back again and again. They ensure orders are delivered correctly and promptly, and that the guests have all that they need to enjoy the film and their meal. Their enthusiasm, attention to detail, and hospitality are what sets our dining in experience apart from the rest.

JOB DUTIES

• Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying Nice and Amazing Service by following all In Seat Dining procedures.
• Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion.
• Demonstrate Commitment, and Integrity at all times – double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not.
• Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinepolis offerings if guests would like to order more items.
• Clean auditoriums removing all dishes, trash, and providing managers with any found items.
• Be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks, and ringing up guests at concessions or box office.
• Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist.
• Be cognizant of issues with movie projections-communicating with management when issues arise.
• Complete all opening, mid and closing procedures- including but not limited to other duties.
• Acknowledging guest by Cinépolis standards.
• Attend and participate in trainings and meetings.

EDUCATION AND/OR EXPERIENCE AND SKILLS

• Must be 18 years or older. Refer to your state guidelines
• 1+ years of food running or bussing preferred
• ServSafe, Food Handling and Alcohol training certifications required
• Strong interpersonal skills for interacting with employees, guests, and management
• Effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner
• Must be able to maintain strong attention to detail while able to prioritize in a fast paced and constantly changing environment
• Have integrity and can be counted on to the right thing
• Available nights, holidays and weekends

**Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity.