Seasonal Return Lane Agent - Night Shift Customer Service

Enterprise Holdings; Baltimore (MD); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Shift differential

Job summary

Enterprise Holdings is hiring a Seasonal Return Lane Agent at our Hanover, MD location. The role includes greeting customers, processing returns, and providing accurate receipts while maintaining a neat lot.

The position offers evening shifts with a $1.00 shift differential for late hours and up to a $1,000 monthly bonus based on performance. Responsibilities include handling customer inquiries, documenting issues, and ensuring proper vehicle handling and movement within the lot.

Qualifications

• Must be at least 18 years old.
• 1 year of prior customer service experience in the last 5 years, preferably in retail or restaurant settings.
• Must have a valid US driver's license for at least 1 year.
• Background check including driving, with limited moving violations and no DUI/DWI in the last 3 years.
• Authorized to work in the United States and not require sponsorship now or in the future.
• Shift schedules: 6:00pm - 2:30am Fri-Tue and 12:00pm - 8:30pm Sun-Thu.

Responsibilities

• Greet customers on the lot using prescribed dialogue.
• Inspect vehicles and note any damages or belongings; direct to counter for reports.
• Explain charges and provide accurate receipts to customers.
• Provide information about transportation to the airport terminal professionally.
• Thank customers and gauge satisfaction; document any issues.
• Ensure vehicle fueling status and service alerts are noted.
• Keep the lot organized for easy access and flow of traffic.
• Attend to duties to improve performance and punctuality.

Skills

Customer service experience

Communication skills

Education

High School Diploma or GED

Job description

Enterprise Holdings is hiring a Seasonal Return Lane Agent at our Hanover, MD location. The role includes greeting customers, processing returns, and providing accurate receipts while maintaining a neat lot.

The position offers evening shifts with a $1.00 shift differential for late hours and up to a $1,000 monthly bonus based on performance. Responsibilities include handling customer inquiries, documenting issues, and ensuring proper vehicle handling and movement within the lot.