Seasonal Retail Team Member – Customer Service & POS

Michaels; Stafford (VA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Job summary

Michaels in Stafford, VA is seeking store team members to deliver friendly customer service, help customers find products, and ensure a fast checkout. You will participate in truck unloading, stocking, and maintaining a well-merchandised, in-stock store while promoting the Michaels Rewards program and Private Label Credit Cards.

Responsibilities include assisting customers, managing BOPIS/SFS orders, following SOPs, and supporting safety programs.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on rewards and private label credit cards and complete enrollments.
• Educate customers on VOC surveys.
• Assist with Omni-channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) processes.
• Maintain in-stock store and complete merchandise recovery/go back process.
• Support shrink and safety programs; follow SOPs and company policies.
• Interact positively with customers and colleagues; model Michaels values.
• Cross trained in Custom Framing selling and production.

Skills

Retail experience

Job description

Michaels in Stafford, VA is seeking store team members to deliver friendly customer service, help customers find products, and ensure a fast checkout. You will participate in truck unloading, stocking, and maintaining a well-merchandised, in-stock store while promoting the Michaels Rewards program and Private Label Credit Cards.

Responsibilities include assisting customers, managing BOPIS/SFS orders, following SOPs, and supporting safety programs.