Seasonal Retail Stock & Customer Care Associate

Michaels; Cape Coral (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount

Job summary

Michaels in Cape Coral, FL is seeking store team members to assist customers, process transactions, and participate in inventory and merchandising tasks. You will help shoppers locate products and provide solutions while driving enrollment in rewards programs and private label credit cards.

You will support omni-channel processes like BOPIS and SFS, handle stocking, planograms, and safety programs, and stay compliant with SOPs. This role requires flexibility for varying shifts.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Customer service

Retail knowledge

Job description

Michaels in Cape Coral, FL is seeking store team members to assist customers, process transactions, and participate in inventory and merchandising tasks. You will help shoppers locate products and provide solutions while driving enrollment in rewards programs and private label credit cards.

You will support omni-channel processes like BOPIS and SFS, handle stocking, planograms, and safety programs, and stay compliant with SOPs. This role requires flexibility for varying shifts.