Seasonal Retail Service Specialist

Michaels; Cedar Knolls (NJ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Medical/dental/vision coverage

Job summary

Michaels in Cedar Knolls, NJ, is hiring for a Retail Team Member to help customers, locate products, and provide fast checkout. You will participate in unloading trucks, stocking, and maintaining in-stock, well-merchandised shelves while promoting the Rewards program and card benefits.

The role emphasizes friendly service, adherence to SOPs, and safe store operations with cross-training in Custom Framing selling and production. Nights, weekends, and early mornings are possible.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods.
• Ability to move throughout the store and perform stocking.
• Ability to lift heavy boxes and reach high shelves; use ladder as needed.
• Adherence to SOPs and safety rules; support store programs.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience with cash handling to standards
• Promote Rewards program and credit card enrollments
• Educate customers on the VOC survey and feedback channels
• Assist with Omni-channel processes (BOPIS, SFS) and in-store pickup
• Participate in truck unload, stocking, and planogram processes
• Maintain in-stock, well-merchandised store and perform merchandise recovery
• Support shrink reduction and safety programs
• Interact professionally with customers and teammates; model company values
• Cross-train in Custom Framing selling and production

Skills

Customer service

Cash handling

Upsell / Rewards

Omni-channel / BOPIS & SFS

Merchandising / planograms

Safety / shrink prevention

SOP adherence

Team collaboration

Framing cross-training

Job description

Michaels in Cedar Knolls, NJ, is hiring for a Retail Team Member to help customers, locate products, and provide fast checkout. You will participate in unloading trucks, stocking, and maintaining in-stock, well-merchandised shelves while promoting the Rewards program and card benefits.

The role emphasizes friendly service, adherence to SOPs, and safe store operations with cross-training in Custom Framing selling and production. Nights, weekends, and early mornings are possible.