Seasonal Retail Service & Framing Associate

The Michael's Companies; Stony Brook (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Tuition assistance

Adoption assistance

Commuter benefits

Employee discounts

Job summary

The Michaels Companies store in LI-LAKE GROVE, NY is seeking team members to deliver friendly customer service, assist shoppers, and maintain stock and store presentation. You will manage quick checkouts, cash handling, and engagement with Rewards and Private Label Credit Card programs.

Join a large network of stores offering benefits and opportunities to grow, including competitive pay and a commitment to inclusive service. Training provided for varied responsibilities and omnichannel support.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.
• Other duties as assigned.

Skills

Retail experience

Customer service experience

Job description

The Michaels Companies store in LI-LAKE GROVE, NY is seeking team members to deliver friendly customer service, assist shoppers, and maintain stock and store presentation. You will manage quick checkouts, cash handling, and engagement with Rewards and Private Label Credit Card programs.

Join a large network of stores offering benefits and opportunities to grow, including competitive pay and a commitment to inclusive service. Training provided for varied responsibilities and omnichannel support.