Seasonal Retail Pro: Framing & Customer Service

Michaels of Canada; Florida; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

Job summary

The Michaels Companies Inc. in Florida is seeking a full-time Store Associate to help customers, locate products, and complete checkout with a fast, friendly experience.

You will also participate in truck unloading, stocking, planograms, and store recovery to keep shelves in-stock and well-merchandised. You'll engage customers in the Rewards program and Private Label Credit Card enrollments, support Omni-channel processes (BOPIS and Ship From Store), and adhere to SOPs and safety standards while

Qualifications

• Preferred Type of experience the job requires.
• Retail and/or customer service experience preferred.

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.
• Other duties as assigned.

Job description

The Michaels Companies Inc. in Florida is seeking a full-time Store Associate to help customers, locate products, and complete checkout with a fast, friendly experience.

You will also participate in truck unloading, stocking, planograms, and store recovery to keep shelves in-stock and well-merchandised. You'll engage customers in the Rewards program and Private Label Credit Card enrollments, support Omni-channel processes (BOPIS and Ship From Store), and adhere to SOPs and safety standards while