Seasonal Retail Associate: Framing & Customer Service

Michaels; Jacksonville (FL); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Discount

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Job summary

Michaels is hiring at our Jacksonville, FL location for a store team member. You will assist customers, handle stock, and support checkout and Omni channel activities in a fast-paced retail environment.

The role emphasizes in-store service, merchandising, and adherence to SOPs, with opportunities to cross-train in custom framing and production. Nights, weekends, and early mornings are expected as needed.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they're looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.
• Other duties as assigned.

Skills

Retail and/or customer service

Job description

Michaels is hiring at our Jacksonville, FL location for a store team member. You will assist customers, handle stock, and support checkout and Omni channel activities in a fast-paced retail environment.

The role emphasizes in-store service, merchandising, and adherence to SOPs, with opportunities to cross-train in custom framing and production. Nights, weekends, and early mornings are expected as needed.