Seasonal Retail Associate: Fast, Friendly Service

Michaels; Cambridge (MA); On-site; USD 22,000 - 26,000; Full time

Job summary

Michaels is hiring in-store team members to deliver exceptional customer service, assist shoppers, and ensure a fast, friendly checkout. You will handle cash accurately, enroll customers in rewards programs, and support omni-channel processes like BOPIS and SFS.

Responsibilities include stock, planograms, merchandise recovery, and store recovery to keep products in stock and well-presented. Experience in retail or customer service is preferred.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast, friendly checkout experience; execute cash handling to standards.
• Engage customers on Rewards and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes: Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) processes.
• Complete merchandise recovery and stock, including returns/go-backs.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs; follow SOPs and company policies.
• Interact professionally, fostering a positive image and teamwork; cross-trained in framing.
• Other duties as assigned.

Skills

Customer service

Cash handling

Sales & upselling

Teamwork

Tools

POS system

Job description

Michaels is hiring in-store team members to deliver exceptional customer service, assist shoppers, and ensure a fast, friendly checkout. You will handle cash accurately, enroll customers in rewards programs, and support omni-channel processes like BOPIS and SFS.

Responsibilities include stock, planograms, merchandise recovery, and store recovery to keep products in stock and well-presented. Experience in retail or customer service is preferred.