Seasonal Retail Associate - Fast, Friendly Customer Service

Kohl's; Batavia (IL); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

PTO and Vacation Buy Program

Parental leave

401k and associate discounts

Medical, Dental, Vision and disability

Job summary

Kohl's is seeking an associate to deliver excellent customer service at the point of sale and in customer service processes. You will operate a cash register, scan items, bag merchandise and handle payments while maintaining fast, friendly service and a strong store experience.

You will support POS standards, help train new hires, participate in daily service processes, and strive to meet individual goals. The role emphasizes integrity, teamwork, and safety in a retail setting.

Qualifications

• Excellent customer service skills and ability to multi-task with strong attention to detail.
• Verbal/written communication and interpersonal skills.
• No retail experience required.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment.
• Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service.
• Meet or exceed individual goals (e.g., credit, loyalty).
• Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices.
• Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl’s brand standards.
• Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies).
• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture.
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed.
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues.
• Accomplishing multiple tasks within established timeframes.
• Following company policies, procedures, standards and guidelines.
• Maintaining adherence to company safety policies for the safety of all associates and customers.
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel.
• Other responsibilities as assigned

Skills

Customer service

Multi-tasking

Verbal/written communication

Attention to detail

Flexible availability

Job description

Kohl's is seeking an associate to deliver excellent customer service at the point of sale and in customer service processes. You will operate a cash register, scan items, bag merchandise and handle payments while maintaining fast, friendly service and a strong store experience.

You will support POS standards, help train new hires, participate in daily service processes, and strive to meet individual goals. The role emphasizes integrity, teamwork, and safety in a retail setting.