Seasonal Retail Associate: Customer Service & Framing

Michaels; Chula Vista (CA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels is hiring for a retail team member in Chula Vista, CA. You will assist customers, locate products, and ensure a fast, friendly checkout experience while supporting in-store operations and merchandising.

Responsibilities include stock duties, omni-channel support, and promoting the Rewards program. The role requires ability to stand long periods and lift boxes in a climate-controlled retail setting.

Qualifications

• Retail and/or customer service experience preferred
• Cross trained in Custom Framing selling and production

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members

Skills

Customer service

Cash handling

Stocking

Merchandising

Tools

Frame shop knowledge

Job description

Michaels is hiring for a retail team member in Chula Vista, CA. You will assist customers, locate products, and ensure a fast, friendly checkout experience while supporting in-store operations and merchandising.

Responsibilities include stock duties, omni-channel support, and promoting the Rewards program. The role requires ability to stand long periods and lift boxes in a climate-controlled retail setting.