Seasonal Retail Associate: Customer Service & Checkout

The Michael's Companies; Columbia (SC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discounts

401(k) with employer match

Health, dental and vision insurance

Job summary

The Michaels Companies is seeking a Seasonal Service Team Member in Columbia, SC, to deliver friendly customer service, assist shoppers, and ensure a fast, accurate checkout experience.

You’ll help unload trucks, stock shelves, and support store recovery to maintain a well-merchandised, in-stock environment while promoting store programs and incentives. Nights, weekends, and mornings may be required.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and lift/move heavy boxes.
• Must be at least sixteen years old (per U.S. federal age requirements).

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.

Skills

Retail experience

Customer service

Job description

The Michaels Companies is seeking a Seasonal Service Team Member in Columbia, SC, to deliver friendly customer service, assist shoppers, and ensure a fast, accurate checkout experience.

You’ll help unload trucks, stock shelves, and support store recovery to maintain a well-merchandised, in-stock environment while promoting store programs and incentives. Nights, weekends, and mornings may be required.