Seasonal Retail Associate — Customer Focus & In-Store Ops

Michaels; Hagerstown (MD); On-site; USD 21,000 - 24,000; Full time

Job summary

Michaels is seeking a store associate in Hagerstown, MD to enhance customer service and ensure a smooth shopping experience. You will help customers locate products, support checkout operations, and promote rewards programs.

The role includes omni-channel tasks, stocking, and maintaining merchandise standards. A team-oriented environment, flexible hours, and opportunities in framing will be provided.

Qualifications

• Retail or customer service experience preferred.
• Ability to assist customers and resolve questions.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience with cash handling to standards.
• Engage customers in rewards programs and enrollments.
• Educate customers on the Voice of Customer survey.
• Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram processes.
• Maintain store recovery and in-stock conditions; process returns/go back.
• Support shrink and safety programs; follow SOPs and company policies.
• Interact respectfully with others and model positive behavior.
• Cross trained in Custom Framing selling and production.

Skills

Customer service

Retail experience

Job description

Michaels is seeking a store associate in Hagerstown, MD to enhance customer service and ensure a smooth shopping experience. You will help customers locate products, support checkout operations, and promote rewards programs.

The role includes omni-channel tasks, stocking, and maintaining merchandise standards. A team-oriented environment, flexible hours, and opportunities in framing will be provided.