Seasonal Retail Associate — Customer Experience

Michaels; Bellingham (MA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Discounts

Medical insurance

Dental insurance

Vision coverage

Tuition assistance

Commuter benefits

Flexible spending accounts

Job summary

The Michaels Companies Inc. is hiring for a store team member in Bellingham, MA. You will deliver friendly customer service, assist shoppers, and execute checkout with precise cash handling while supporting stocking, merchandising, and omnichannel processes.

Role emphasizes customer engagement, rewards program enrollments, and compliance with SOPs, with work hours including nights, weekends, and early mornings at a climate-controlled retail environment.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and move around the store.
• Effective communication and problem-solving skills.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide fast, friendly checkout with accurate cash handling
• Enrol customers in Rewards program and Private Label Credit Cards
• Educate customers on VOC and survey participation
• Assist with BOPIS and Ship From Store processes
• Participate in truck unload, stocking, and planograms (POGs)
• Perform in-stock, merchandise recovery, and go-back processes
• Support shrink and safety programs
• Adhere to SOPs and company policies

Skills

Customer service

Cash handling

Retail experience

POS systems

Omni channel processes

Job description

The Michaels Companies Inc. is hiring for a store team member in Bellingham, MA. You will deliver friendly customer service, assist shoppers, and execute checkout with precise cash handling while supporting stocking, merchandising, and omnichannel processes.

Role emphasizes customer engagement, rewards program enrollments, and compliance with SOPs, with work hours including nights, weekends, and early mornings at a climate-controlled retail environment.